1 reviews | Active since Aug 2018
Vodacom fiber
Vodacom really let me down for real this time. I should have seen from day one that I'm gonna have a problem. I went to vodacom shop in Queenswood Pretoria to apply for the fiber. The guy who helped me said he was a store manager. Only to find out the his giving wrong information. The second person who called me in the some shop **** to more then once, I drove to that shop more then 3 times(Did I get any help?)No. Then I went to SunnyPark the lady who help did try her best to help. She did a new fiber order for me. I also had to do follow-ups after I did get one feedback from her. I was also very persistent about the fact that no one is coming back to me. They told me that it will take time for them to install the fiber at my place but I will get the LET router will 100G per mornt for R599 while I wait for the installation to take place I said okay. When vodacom delivered the router at my house I learned that am not getting the 100G R599 as they said. I also had call and ask. They said I will have to wait for metro fiber to do the installation. 3 weeks when by no action but m still calling to find out what going on one story after their other. Day I called vodacom gave me metro fiber's number so I call them and find out what's going on because they did everything from their side. I did that. Only to find out the vodacom didn't even send my order to them they have my order. I called vodacom still no one story after their other. 6 weeks later nothing happened only got the router that not helping me. Now they telling me wait for 24 hours for them to come back to me. I should have took an offer I got other companies but I didn't because I already have an contract with vodacom though it was gonna be easy for both me and them. I never thought vodacom will give poor service but now I know.
