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terence W

1 reviews | Active since Jun 2020

08 Jun 2020, 17:05

Vodacom fiber

Vodacom has provided me with the worst customer service i have ever recived, i place an order with them for a fiber line to be installed on the 25 April,the website states 7-14 days for the line to be installed after numerous calls to the call center vodacom only placed the order with vumatel on the 2nd of june, its the 8 of june today a total of 35 working days since i ordered my internet, the line was installed today but not activated. I have be been waiting for a manager to be in contact with me due to the delay,i requested this in may and again on the 2nd of june as the managers are all working from I am still waiting, honestly the customer service i have received is beyond bad, from the mangers to the call center agents puting the phone down on me. Its unacceptable, i would have lost my job if i treated a customer the way i have been treated.

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Replies (2)
Vodacom
Vodacom's reply09 Jun 2020, 07:24
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
tW
terence W's update10 Jun 2020, 06:25
Reviewer Update
Really? Well nobody got in touch with me yesterday, and my internet is still not configured i was told by the call center it takes up to 24 hours to configure the line its been almost 48 hours double the ammount of the time your call center told me it would be im getting realy annoyed with the service, each day that passes costs me more money because i need to work off mobile data, we signed a contract when we app**** it stated 7-14 days for installation and activation its been much longer than that im pretty sure that means your in breach of contract.