Vodacom Fiber

Never go with Vodacom Fiber! We have moved and ever since we did not have fiber, and this after we got told all diffrent kind of stories. 1ste We got told to give 30days notice that we are moving, which we did but then our fiber got switched off 2 weeks earlier. 2nd We got told once we moved we can just plug in our system and we will have fiber, and guess what, we had no fiber. So basically we had no fiber since beginning of October, but Vodacom still take our monies come month end. They don't care if you even work from home or what your situation might be. You just have to wait until someone decides that they will actually help you. Making it worse is that no one ever calls you back to give you updates on your problem and in any case does the consultant just pass the buck every time saying they waiting for the 3rd party. When we ask for proof of the ticket to the 3rd party, they cannot supply anything. So basically you just have to wait and pray till whenever and just keep on paying for nothing. No-one is helpfull at all and they don't have anything like customer service at Vodacom.

We phoned them like 19 times in 5 days to follow up and not once has Vodacom bother to contact us for any feedback. If you don't phone, then you will also not know if they might need documentation or anything. So now I just think our Best option is to rather just cancel all our Vodacom contracts, and move to some one who really cares about their Clients, as Vodacom don't have any.