ZI
Zeenat I
1 reviews | Active since Mar 2019
23 Feb 2025, 12:06
VODACOM FIBER
VODACOM FIBER goes dead as soon as ESKOM POWER goes. I'VE logged the complaint but Vodacom has no intent on REPLACING THE BATTERIES at their tower. We rely on the network for WORK. With loadshedding and cables being ****** so often, WE CAN NOT BE PRODUCTIVE if there's no internet. This is Very FRUSTRATING for a PAYING SERVICE.
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Replies (2)
Vodacom's replyOfficial
24 Feb 2025, 07:36 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Feb 2025, 07:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ZI
Zeenat I's updateReviewer Update
24 Feb 2025, 18:59Your meaningless reply does not solve the problem we are experiencing. You should not have closed the case as Nothing was taken heed to on your part. VODACOM is liable to supply internet to it's customers. WHILE you state you can't guarantee it, you do have prosedures and logistics in place to make it available even when the power goes out, so go do that now. VODACOM is being stingy for not changing the dead batteries at the towers.
Simple thing that you fail to do.
I've seen a HUGE NUMBER OF ANGRY CUSTOMERS in the last day no today write on this platform, which scares me..
MAYBE WE SHOULD TAKE OUR BUSINESS SOMEWHERE ELSE!! at the same time, we will be contacting the CONSUMER council and ICASA on due diligence with regards to data supply in SA.
Simple thing that you fail to do.
I've seen a HUGE NUMBER OF ANGRY CUSTOMERS in the last day no today write on this platform, which scares me..
MAYBE WE SHOULD TAKE OUR BUSINESS SOMEWHERE ELSE!! at the same time, we will be contacting the CONSUMER council and ICASA on due diligence with regards to data supply in SA.
ZI
Zeenat I's update24 Feb 2025, 18:59
Reviewer Update
Your meaningless reply does not solve the problem we are experiencing. You should not have closed the case as Nothing was taken heed to on your part. VODACOM is liable to supply internet to it's customers. WHILE you state you can't guarantee it, you do have prosedures and logistics in place to make it available even when the power goes out, so go do that now. VODACOM is being stingy for not changing the dead batteries at the towers.
Simple thing that you fail to do.
I've seen a HUGE NUMBER OF ANGRY CUSTOMERS in the last day no today write on this platform, which scares me..
MAYBE WE SHOULD TAKE OUR BUSINESS SOMEWHERE ELSE!! at the same time, we will be contacting the CONSUMER council and ICASA on due diligence with regards to data supply in SA.
Simple thing that you fail to do.
I've seen a HUGE NUMBER OF ANGRY CUSTOMERS in the last day no today write on this platform, which scares me..
MAYBE WE SHOULD TAKE OUR BUSINESS SOMEWHERE ELSE!! at the same time, we will be contacting the CONSUMER council and ICASA on due diligence with regards to data supply in SA.