sM
shaun M
1 reviews | Active since Feb 2015
29 Jul 2021, 11:38
vodacom Fiber
Good day the service i received from Vodacom Fiber is utterly useless i would like to use other words but i cant i requested that my fiber line be moved from my current house to my new house on the 30th of June tomorrow will be the 30th of July and i have had no feedback no quote nothing i have called and called and been told this will be resolved and i will have the quote by the end of the day yesterday i called this morning and the phone was put down in my ear i called back and sum one tried to help but then put me on hold for 2 hours now i must put in a cancelation before i can get a quote to cancel the line that vodacom can clearly not move to my new residence with in there time frame as thy are *********** and can not do there jobs so now i have to pay for a service i can not use as of tomorrow as i will no longer be living at my current address but what does vodacom care as long as thy rob me of my money and on top of that if i do cancel my fiber contract i will be charged cancel fees because its a 24 month contract but yet thy cant move the line as the infrastructure is Vumatel and need to go through them so i would like to speak to a manager before 1pm today to advise what will be happening
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Replies (2)
Vodacom's replyOfficial
29 Jul 2021, 13:41 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Jul 2021, 13:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
sM
shaun M's updateReviewer Update
24 Aug 2021, 19:45Good day
I have had such terrible service from vodacom for the past 2 month with regards to moving my fiber line I feel as if this is a never ending battle as per my last logged review nothing has changed and as per this reply i find it an Absolut insult ( Kindly be advised that your docs was received and a new SO*** created which will be sent to the installation team for action. This process can take within 7-30 days. ) was this not to be done the month i sent the f*@cking document not a month after clearly i gave you the months notice asked for by vodacom yet you did nothing only once i reported this on hello peter did Vodacom wake up Because on the 2nd of august i received the new router .
as of today my fiber line has still not been installed i have phoned emailed and no one has the common decency to help me all i get is this will be escalated this will be escalated and it never happens and no one calls or emails me back i have to phone and rant and rave like a mad man and threaten to cancel the service before i get a response i then get a call from this number *** telling me that the reason why nothing has been done is Because there are already 2 fiber lines installed at the new property i the proceeded to tell the agent that those are for 2 cottages on the property and why now after almost 2 months do thy only tell me this now and not when i logged the relocation he said he will sort it out and called me back later to tell me that Vumatel will install by Wednesday the 25th so i said fine i will wait and as of today at 14:43 Vumatel arrived to install my line only to tell me that thy cant as 2 lines already are installed these 2 line are for 2 different cottages on the property (this was explained to vodacom last week when i received the call from *** last week ) so now Vumatel need to report this and send sum one out to assess the situation if this is any indication this will take months when i first did the relocation request i told vodacom to please send sum one out before thy install to inform me of any issues or costs and yet thy did not even do that i am sick of this Bull as of today i requested that this service be canceled please see (SR***) i want this done now and i want this done with no Charge to me as i feel this is Vodacom that has brought this on them self thy must come and collect there Router at there cost and cancel there contract with me at there cost coz i have been the one ****** by them i am waiting for the invoice or debit order to go off this month i will then go to the police station and lay a case of theft against Vodacom and then take this matter to court.
I dont want to hear any more promises from vodacom or Vumatel i want this cancelled and i ant it done now i expect Vodacom's phone call by 11am tomorrow morning i am done this is utter Bull
I have had such terrible service from vodacom for the past 2 month with regards to moving my fiber line I feel as if this is a never ending battle as per my last logged review nothing has changed and as per this reply i find it an Absolut insult ( Kindly be advised that your docs was received and a new SO*** created which will be sent to the installation team for action. This process can take within 7-30 days. ) was this not to be done the month i sent the f*@cking document not a month after clearly i gave you the months notice asked for by vodacom yet you did nothing only once i reported this on hello peter did Vodacom wake up Because on the 2nd of august i received the new router .
as of today my fiber line has still not been installed i have phoned emailed and no one has the common decency to help me all i get is this will be escalated this will be escalated and it never happens and no one calls or emails me back i have to phone and rant and rave like a mad man and threaten to cancel the service before i get a response i then get a call from this number *** telling me that the reason why nothing has been done is Because there are already 2 fiber lines installed at the new property i the proceeded to tell the agent that those are for 2 cottages on the property and why now after almost 2 months do thy only tell me this now and not when i logged the relocation he said he will sort it out and called me back later to tell me that Vumatel will install by Wednesday the 25th so i said fine i will wait and as of today at 14:43 Vumatel arrived to install my line only to tell me that thy cant as 2 lines already are installed these 2 line are for 2 different cottages on the property (this was explained to vodacom last week when i received the call from *** last week ) so now Vumatel need to report this and send sum one out to assess the situation if this is any indication this will take months when i first did the relocation request i told vodacom to please send sum one out before thy install to inform me of any issues or costs and yet thy did not even do that i am sick of this Bull as of today i requested that this service be canceled please see (SR***) i want this done now and i want this done with no Charge to me as i feel this is Vodacom that has brought this on them self thy must come and collect there Router at there cost and cancel there contract with me at there cost coz i have been the one ****** by them i am waiting for the invoice or debit order to go off this month i will then go to the police station and lay a case of theft against Vodacom and then take this matter to court.
I dont want to hear any more promises from vodacom or Vumatel i want this cancelled and i ant it done now i expect Vodacom's phone call by 11am tomorrow morning i am done this is utter Bull
sM
shaun M's update24 Aug 2021, 19:45
Reviewer Update
Good day
I have had such terrible service from vodacom for the past 2 month with regards to moving my fiber line I feel as if this is a never ending battle as per my last logged review nothing has changed and as per this reply i find it an Absolut insult ( Kindly be advised that your docs was received and a new SO*** created which will be sent to the installation team for action. This process can take within 7-30 days. ) was this not to be done the month i sent the f*@cking document not a month after clearly i gave you the months notice asked for by vodacom yet you did nothing only once i reported this on hello peter did Vodacom wake up Because on the 2nd of august i received the new router .
as of today my fiber line has still not been installed i have phoned emailed and no one has the common decency to help me all i get is this will be escalated this will be escalated and it never happens and no one calls or emails me back i have to phone and rant and rave like a mad man and threaten to cancel the service before i get a response i then get a call from this number *** telling me that the reason why nothing has been done is Because there are already 2 fiber lines installed at the new property i the proceeded to tell the agent that those are for 2 cottages on the property and why now after almost 2 months do thy only tell me this now and not when i logged the relocation he said he will sort it out and called me back later to tell me that Vumatel will install by Wednesday the 25th so i said fine i will wait and as of today at 14:43 Vumatel arrived to install my line only to tell me that thy cant as 2 lines already are installed these 2 line are for 2 different cottages on the property (this was explained to vodacom last week when i received the call from *** last week ) so now Vumatel need to report this and send sum one out to assess the situation if this is any indication this will take months when i first did the relocation request i told vodacom to please send sum one out before thy install to inform me of any issues or costs and yet thy did not even do that i am sick of this Bull as of today i requested that this service be canceled please see (SR***) i want this done now and i want this done with no Charge to me as i feel this is Vodacom that has brought this on them self thy must come and collect there Router at there cost and cancel there contract with me at there cost coz i have been the one ****** by them i am waiting for the invoice or debit order to go off this month i will then go to the police station and lay a case of theft against Vodacom and then take this matter to court.
I dont want to hear any more promises from vodacom or Vumatel i want this cancelled and i ant it done now i expect Vodacom's phone call by 11am tomorrow morning i am done this is utter Bull
I have had such terrible service from vodacom for the past 2 month with regards to moving my fiber line I feel as if this is a never ending battle as per my last logged review nothing has changed and as per this reply i find it an Absolut insult ( Kindly be advised that your docs was received and a new SO*** created which will be sent to the installation team for action. This process can take within 7-30 days. ) was this not to be done the month i sent the f*@cking document not a month after clearly i gave you the months notice asked for by vodacom yet you did nothing only once i reported this on hello peter did Vodacom wake up Because on the 2nd of august i received the new router .
as of today my fiber line has still not been installed i have phoned emailed and no one has the common decency to help me all i get is this will be escalated this will be escalated and it never happens and no one calls or emails me back i have to phone and rant and rave like a mad man and threaten to cancel the service before i get a response i then get a call from this number *** telling me that the reason why nothing has been done is Because there are already 2 fiber lines installed at the new property i the proceeded to tell the agent that those are for 2 cottages on the property and why now after almost 2 months do thy only tell me this now and not when i logged the relocation he said he will sort it out and called me back later to tell me that Vumatel will install by Wednesday the 25th so i said fine i will wait and as of today at 14:43 Vumatel arrived to install my line only to tell me that thy cant as 2 lines already are installed these 2 line are for 2 different cottages on the property (this was explained to vodacom last week when i received the call from *** last week ) so now Vumatel need to report this and send sum one out to assess the situation if this is any indication this will take months when i first did the relocation request i told vodacom to please send sum one out before thy install to inform me of any issues or costs and yet thy did not even do that i am sick of this Bull as of today i requested that this service be canceled please see (SR***) i want this done now and i want this done with no Charge to me as i feel this is Vodacom that has brought this on them self thy must come and collect there Router at there cost and cancel there contract with me at there cost coz i have been the one ****** by them i am waiting for the invoice or debit order to go off this month i will then go to the police station and lay a case of theft against Vodacom and then take this matter to court.
I dont want to hear any more promises from vodacom or Vumatel i want this cancelled and i ant it done now i expect Vodacom's phone call by 11am tomorrow morning i am done this is utter Bull