RA
Rieta A

1 reviews | Active since May 2022

17 May 2022, 09:44

Vodacom Fiber

We Moved into our new home on the 01-05-2022. We put in our Re-Locating to Vodacom on the 26-03-2022 for our fiber line. We are still without Fiber and we are not getting any answers from Vodacom.

My husband keeps phoning trying to get answers but with no luck. Vodacom keeps saying the will escalate the call and query still to this day we can not get any answers as to when the line will be installed. Every time we phone the person says the will phone back to this day no one from Vodacom has made any effort into phoning back and telling us what is going on.

We are starting to loose income because off this negligence from Vodacom. As well at the end of this month we will have to pay form a Vodacom Fibre line that has not even been installed.

I will never ever recommend Vodacom ever again for Fiber.

0
Replies (2)
Vodacom
Vodacom's reply17 May 2022, 10:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
RA
Rieta A's update19 May 2022, 12:31
Reviewer Update
Still no answers have been given up to this point.
Really getting tired of the ****y service from Vodacom and their empty promises