CB
Christa B

1 reviews | Active since Jun 2024

16 Jun 2024, 12:18

Vodacom fiber

My name is Christa Bosch, i am a 69 year old widow. My husband passed away in Jan 2023. We were married out of community. Vodacom has held me responsible for outstanding “debt”from my husbands account in the form of R9000. Since my husband’s passing i have requested transfer of ownership for my own handset and it was confirmed. Proof thereof was submitted via monthly instalments. June 2024 i was contacted by vodacom, and was told that another R5000 was outstanding with absolutely no explanation what so ever with no assistance. The last debit order was taken on the 31st of May 2024. Please assist me with resolving this issue as vodacom has completed disconnected me until the said balance has been paid.

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Replies (1)
Vodacom
Vodacom's reply16 Jun 2024, 14:44
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team