Vodacom Fiber 6 Weeks without Service!!!

A Star is still to much to rate this *********** company! I've requested on the 16the of April to be connected with Fiber (company policy: it takes 24/48 hours). No luck for 3 weeks and after calling twice a day to follow-up on their empty promises. Then I've cancelled the contract on he 28th April... again with no luck to clear the line for us to move on to another provider. When I phone head office the lady just keep transferring me to the operators and they cant do anything... they cant even recommend me to a supervisor because they don't know if they are working or any on the "floor"... I've been waiting for a Mrs Jacobs (whom is in charged of cancellations) to contact me... I've left several logged tickets with no luck. You are a 100 % of bridge of contract and still want to charge me a cancellation fee... (Well, if we are lucky enough to reach that level of service) . no service for activation 3 weeks and pending... no cancelation procedure but ... you want you money for doing nothing!!!! So please is there a damn supervisor not sniffing his behind and working from home who can assist and not afraid to phone and sort your company's **** out and work for your salary please contact me!