1 reviews | Active since Oct 2013
Vodacom Fiber
Subject: Vodacom Fibre – Poor Service & No Urgency in Resolving Issues
On Saturday, 30 August, I called Vodacom regarding our fibre line that was completely offline. The consultant assured me that a call/ticket would be logged and that the issue would be attended to within 24–48 hours.
By Monday morning, our service was still offline. When I called again, I was informed that no ticket had ever been logged. A new one was then created, and I was told yet again to wait another 24–48 hours.
This is unacceptable. Vodacom is very quick to suspend or cut services when payment is late, yet when customers are left without the service we are paying for, there is no urgency, accountability, or effective follow-up.
We are paying for fibre that we cannot use, and Vodacom’s service delivery in this matter has been extremely poor.
I expect this issue to be resolved urgently and proper feedback provided.
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for your response. I appreciate the acknowledgement of my complaint, but I am disappointed with the delays and lack of proper assistance I have received so far.
I trust that your consultant will contact me soon and provide a clear resolution within a reasonable timeframe, as this issue has already caused significant inconvenience.
Kind regards,
Thank you for your response. I appreciate the acknowledgement of my complaint, but I am disappointed with the delays and lack of proper assistance I have received so far.
I trust that your consultant will contact me soon and provide a clear resolution within a reasonable timeframe, as this issue has already caused significant inconvenience.
Kind regards,