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Adriaan L
1 reviews | Active since Jul 2022
13 Oct 2022, 08:42
Vodacom Fiber
9 days no fiber! Technical Team assigned to fix a problem at my Nokia router. Being escalated every time but nothing! Vodacom Fiber super great but technical side make the service not a good experience!!!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
13 Oct 2022, 10:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Oct 2022, 10:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Adriaan L's updateReviewer Update
14 Oct 2022, 07:17This automatic reply does not help solve the issue at hand!!! No contact has been made,Fiber contact center can only assist so much! What and when will something be done!!! Day 10....no technical support!
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Adriaan L's update14 Oct 2022, 07:17
Reviewer Update
This automatic reply does not help solve the issue at hand!!! No contact has been made,Fiber contact center can only assist so much! What and when will something be done!!! Day 10....no technical support!
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Adriaan L's updateReviewer Update
21 Oct 2022, 18:53It's been 17 days of escalation...still no result! I have been phone and assured but still no technician has been at my residence to fix the problem! This is a absolute joke and a disgrace!
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Adriaan L's update21 Oct 2022, 18:53
Reviewer Update
It's been 17 days of escalation...still no result! I have been phone and assured but still no technician has been at my residence to fix the problem! This is a absolute joke and a disgrace!
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Adriaan L's updateReviewer Update
25 Oct 2022, 12:59Great! New record probably! 21 days and escalation to assist my problem with a severed cable at my Nokia router has helped zero! Still no technician,still no help but I still have to pay!!! This is ridiculous!!!!
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Adriaan L's update25 Oct 2022, 12:59
Reviewer Update
Great! New record probably! 21 days and escalation to assist my problem with a severed cable at my Nokia router has helped zero! Still no technician,still no help but I still have to pay!!! This is ridiculous!!!!