*********** Vodacom fiber

So my debit failed it's been a week without internet after trying to paid as the money is available but they are unable to accommodate me I would have gone with a different service provider but it says I have an active fiber line with vodacom and could take up to 30 days to cancel which means I can only use another service provider when the line is officially canceled hence trying to get internet from them again I don't know if any of the people know what they are doing I spent over R200 just calling them and they never get back to me