AK
Alain K
1 reviews | Active since Jul 2018
02 Dec 2020, 12:23
Vodacom Fiber
I cannot believe the appalling service I have received from Vodacom. Every time I call I get a different story. I have requested a relocation on the 2/11/20, I was told it will take 30 days, which has now changed to 60 days.
Vodacom support does not care about you as a client. Their agents just read from a script like robots. I feel it's our responsibility as consumers to out this kind of service so others do not have to go through the same difficulty.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Dec 2020, 13:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Dec 2020, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AK
Alain K's updateReviewer Update
03 Dec 2020, 13:03My faith in Vodacom to get the relocation done is gone. I have gone ahead and cancelled my fiber line with Vodacom and gone with another service provider.
I will never do business with you again.
I will never do business with you again.
AK
Alain K's update03 Dec 2020, 13:03
Reviewer Update
My faith in Vodacom to get the relocation done is gone. I have gone ahead and cancelled my fiber line with Vodacom and gone with another service provider.
I will never do business with you again.
I will never do business with you again.
AK
Alain K's updateReviewer Update
06 Dec 2020, 11:11After cancelling my service with Vodacom, RSAweb was able to get me up and running 2 days later. 30 days notice was given to Vodacom about my move and they were unable to deliver a service.
AK
Alain K's update06 Dec 2020, 11:11
Reviewer Update
After cancelling my service with Vodacom, RSAweb was able to get me up and running 2 days later. 30 days notice was given to Vodacom about my move and they were unable to deliver a service.