Vodacom fiber

We join Vodacom fiber last year. We have not experienced any problems up until now. Last week we did not have network for one day and now since yesterday up until now we do not have any network and when you contact them they tell you they have logged a call. What’s the point of paying WiFi while there is not network. And am sure we will not be reimburse for the days we did not have network. We called them yesterday morning but they only rep**** now.