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Aaron-Lee Gower
1 reviews | Active since May 2021
01 May 2021, 20:24
Vodacom Fiber
I'm not one to moan. We received a great fiber deal from Vodacom. We received the modem last week Thursday and it's not working still. We have called 6 times and each agent tells us it will be connect in the next 48hrs. It's been 216 hrs and we can not seem to get anyone who is willing to help us. Its our first time getting Wi-Fi and we were all so excited. Vodacom is a great company but they don't seem to worry about us individuals when it comes to a complaint
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Vodacom's replyOfficial
02 May 2021, 14:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 May 2021, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Aaron-Lee Gower's updateReviewer Update
06 May 2021, 06:38We are still not connected. We had a call but that's it. We want to cancel now. Its been since the 16 April and we still have no luck. We have used so much airtime to call the call center and no one can help us. We going to another service provider.
AG
Aaron-Lee Gower's update06 May 2021, 06:38
Reviewer Update
We are still not connected. We had a call but that's it. We want to cancel now. Its been since the 16 April and we still have no luck. We have used so much airtime to call the call center and no one can help us. We going to another service provider.