Vodacom fiber

I got the Vodacom Fibre installed about two weeks ago and was only activated on Tuesday the 28th of April after numerous calls to the call center. It only worked for 1day. I called the call center and spoke to 3 different consultants who couldn't tell. me why there is no connection, everyone keeps telling me they referred the request to second level. I'm still not connected and now I have to wait until Monday to follow up on the request... Very disappointed with Vodacom Fibre's level of service.