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ria N
1 reviews | Active since Apr 2015
25 Jan 2021, 11:33
Vodacom Fiber
Vodacom Fiber is useless. Logged a call on 21 Jan 2021 and to date no one has assisted me. Call was assigned to Jonathan Ngorema on Friday. He hasn't even looked at it. My network has been down since Thursday and since I work from home, I am not able to work. I have lost income due to his inability to follow up and rectify the situation. You call center agents are extremely unhelpful.
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Vodacom's replyOfficial
25 Jan 2021, 12:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Jan 2021, 12:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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ria N's updateReviewer Update
25 Jan 2021, 20:09Vodacom, you **** to me and said Metro Fiber is doing routine maintenance in my area. I contacted Metro Fiber and they do not have any maintenance in this area. Metro Fiber CANNOT and WILL NOT assist under they get an instruction from Vodacom. It is highly ********* for your employees (Jonathan Ngorema) to LIE! I have been without service for days and you still REFUSE to assist me! Jonathan refuses to do his job. I have spoken to several agents today and NOT one has honored their word and called me with feedback.
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ria N's update25 Jan 2021, 20:09
Reviewer Update
Vodacom, you **** to me and said Metro Fiber is doing routine maintenance in my area. I contacted Metro Fiber and they do not have any maintenance in this area. Metro Fiber CANNOT and WILL NOT assist under they get an instruction from Vodacom. It is highly ********* for your employees (Jonathan Ngorema) to LIE! I have been without service for days and you still REFUSE to assist me! Jonathan refuses to do his job. I have spoken to several agents today and NOT one has honored their word and called me with feedback.