vodacom fiber

hi i had fiber installed in my house vodacom fiber can not get the fiber connected been in constant communication with them with no success the latest they are referring to the customers as floating tickets. i eventually came to the conclusion they can not supply fiber as they profess. not if you opt to cancel the transaction they want to bill you. the can not prove that the installation was done correctly nor can they prove that the equipment (router) was working but they expect you to pay. be very careful if you decide to deal with vodacom