VODACOM FIBER

Vodacom Fiber- worst service ever. We canceled our 12 months before the installed we did not book any thing we sent the same cancellation email a few times because we met a Vodacom Rep that told us to do that and get the 24 month 20mph line with him he will help us with any problem and they are better the best internet serves we will every find installation is free ( witch we got as promise ) and for the first 3 months the inter net will be for free. They came and installed the line for our 24 months contract as we said we will take it sounds WOW and everything. and now Vodacom billed us almost R3000 that we need to pay, so I phone nobody can or is willing to help us we got a SR number and it came back that it is completed but after that the suspended our internet services telling me that if i want the me switch on again I need to pay that amount of almost R3000.00 and this is all because Vodacom never cancelled the 12 months as requested which in mother of fact was a smaller line the the one we said we will get on a 24 month contract the I signed and send back to the Rep of Vodacom Fiber, we need to buy new data almost every day that is R149.00 a day. This inconveniences is costing us more and more money. When you phone Vodacom customer care (that should be named customer don't care), they can't help they keep saying just pay and I won't paid that not what was promised to us the day we got the line. The guy that is help/ sorting out our complete is not getting back to us, the Rep that promised if we sign with him that he will help us is also not coming to the party now that there is a problem. We are in the Witbank Mpumalanga area. Not sure where to turn to any more to get the problem solved Vodacom clearly is not willing to live up to what they are promoting.