Vodacom fiber

Vodacom Fiber has no concept of customer service. Where apparently all the senior management who can action anything are permanently on leave, out of the office or just unavailable.

Have been trying to sign up since the 15th of Feb and it’s just been a completely infuriating processes. Correct quotes can’t be generated, pricing is incorrect and the only feed back we get is, “sorry I’m waiting for feed back from management, so I have no feedback.” Or we get no feed back at all !

Finally get a sales order by cancelling and starting all over again yesterday and now I’m told sorry it won’t reflect on the system for 5 days and then you have to wait 21 days to install.

Having moved house and had to move to Vodacom fiber because of infrastructure. Afrihost makes you guys look like amateurs.