Vodacom Fiber

I ordered Fiber through a lady (Rehana from Real promotions ) who came through to our complex and made it seem like they give the best service ever and that the installation with take 7 to 21 working days and we would get a call to schedule installation in the 7 working days.

Everything was confirmed and ordered on the 21st November 2017. It is now been over 2 weeks and we still have not received a call for installation. When i speak to them regarding this they say they will escalate and get back to me. Tarryn at Vodacom escalated this on the 05th December 2017 and i am still awaiting for a call and feedback. When i contact them they tell me they cannot do anything else as the installation is with another department and they can only escalate.

They telling me that they are closing on the 15th and after that i will have to be done next year.

The service that i have received as a whole is disgusting. No one knows how to do there job there and needs me to follow up all the time.

Rehanna - sales person ( Real Promotions ) Tash - Person who captured this to Vodacom ( Real Promotions ) Jolene - Team Leader ( Real Promotions ) Mpume - Agent ( Vodacom) Serisha - Agent ( Vodacom) Tarryn - Team Leader ( Vodacom)