NL
Neale L

1 reviews | Active since Apr 2025

17 Apr 2025, 16:03

Vodacom fiber ****

Poor service from Vodacom. I’ve been without fiber connection for over two weeks. I call them everyday and its always an escalation that amounts to nothing. Their field technicians are just milking the company dry. They’re not resolving anything. They don’t communicate. They just ask if you’re home. If not you will never hear anything from them again. Contact center escalation process is useless. Team leads there are also useless. Dont sign up with vodacom fiber if you know whats good for you. Over two weeks of no service

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Replies (1)
Vodacom
Vodacom's reply18 Apr 2025, 08:11
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team