Vodacom Fiber

Is there anyone who can help with who to contact in regard to your Vodacom fiber? This is really so frustrating, as we have moved in October already and our Fiber still has not been resolved at our new place. How can you keep on paying for a service which you do not receive? To top this all off, our Fiber got cut off at the beginning of October after we gave a month's notice and told them exactly when we were moving from the old place. Every consultant that we spoke with had a different story every time. So we have been without fiber for over a month now and Vodacom just doesn't care about their Clients. If they really cared, they would have phoned you back to give you updates, but they don't. My husband contacted them over 25 times now since last week Wednesday and still has no answer on when we can expect our problem to be resolved. We have asked for Managers to contact us, but nothing. Seems like they just have a call center there for a blind eye, as they don't really do anything to assist you with your problem. You never even receive the ticket numbers, or sometimes the consultant does not even record you call on their system. These agents are basically just taking a call and pretending if they care to make the Client think they will do something, yet in the background, nothing really happens. If you ask them you want to see proof that they have contacted the 3rd party, they cannot supply any proof. Their response to this every time is that they have sent an email and waiting for a response. So basically they are just passing the buck, like it is not their problem. If they really were worried about their client service their 24 to 48 hours would have been in place. This is really ridiculous and I will never advise anyone to go with Vodacom fiber or any other product as a matter.

I did write a previous review and a guy with the name of Fergie phoned me back. Within 5min he loaded 10gig on my 3g wifi box in order for me to carry on working, but how long do they think 10gig will last if they do not resolve the problem and I am working from home? This was the first time someone from Vodacom actually phoned us. Promised that he would investigate and let me know what the problem is, yet I am still waiting. Not sure how long I will wait once again, as I am sure nothing is getting done again. This is just to blindside the Client again and pretend like they care. So still waiting for this call as he promised.

So my only option left currently is just to cancel this service and go somewhere else, as I am sure there are businesses out there that would like our business and really treat us like a customer. The only problem is that if this is the kind of service you get, how will you know for sure your contract will get cancelled like you asked? They will just keep on deducting the monies from your bank. Vodacom only cares about money and no service delivery!