Vodacom Fiber

I am so frustrated. In fact I have never been so annoyed with an entity before. I cancelled my line 24 August. I only got a settlement amount 30 October from Zam. I immediately paid, and sent the signed cancellation letter on Friday. I was told the line would be released once the payment shows, usually 48 hours. That is a JOKE. Not only did Zam initially provide me with the wrong reference/account number, but I found out now, that the amount was wrong as well. There is an additional amount outstanding. I have been asking and asking and asking for updates and reasons for the delay with NO answers. I have now spoken their customer support, who told me that it is impossible for a customer to speak directly to the owner (person that deals with the SR number) to get answers. So as customer there is no resolution or any other way to get answers than through the *** number. And the person answering is limited in what they can tell the customer. So I speak to a wall. They have never waited for my money, Never was a debit order returned. Not once since 1998. Because they have my money, they don't care about an individual customer. I mean nothing to them. If I had to treat them with money they way they treat me with service, I would be blacklisted in a second plus they would follow the debt collection process. I am really disappointed and disgusted with Vodacom.