Vodacom Fiber

I had to move, and I contacted Vodacom Fiber to assist with my relocation. I filled and submitted all the necessary paperwork. After many days of many, many emails they finally said my relocation would be actioned on 01.01.2026. Obviously, this did not happen. I have reference numbers and all they tell me is that they are waiting for OpenServe to be available to install the ONT box. How can they be waiting? I contacted them in November! I am so disappointed with Vodacom Fiber. For installation I had to wait 3 weeks. Now this. Worst service ever.