Vodacom fiber

I am beyond frustrated and extremely dissatisfied with the shocking level of service I have received regarding my fiber account.

Since relocating in November 2025, my fiber has STILL not been installed at my new address. It is now months later, and despite numerous phone calls to your support centre and multiple service requests being logged, absolutely nothing has been resolved. I have repeatedly been promised feedback and action, yet no installation has taken place and no meaningful progress has been made.

What makes this situation even more unacceptable is the fact that I am continuously being billed for a service that has never been installed and that I have never been able to use. On top of that, I have even been charged a prorated amount for something I do not have. This is completely unreasonable and feels like I am being charged for nothing.

It is unacceptable to expect payment for a service that has not been delivered. I have honoured my obligations as a customer, yet Vodacom has failed to honour theirs.