Vodacom fiber

Last year I sent a complaint about the bad service im getting from Vodacom fiber. Till today, im on the third month now without network, the router was instaled on the 17th November but until today there is no connection, I have been calling them everyday being told we have opened a ticket I must wait 48 hours, I do t know how many 48 hours I have waited. On the 29th a ticket was opened as I was told the router is not configured, I waited for 48 hours, when I call again same story, and today the 2nd Jan I received a message saying the ticket is closed , but how because the problem is not solved. When I call I was not it is escalated. When I call the shop the guy there doesn't care.

We are going back to work next week. How you work without network? I wonder if there is anyone who is receiving the same treatment because vodacom really for me no, The respond here will be the automated one telling you the technician will be with you soon.