Vodacom Fiber

My vodacom connection has been down for 4 days straight. Multiple frustrating phone calls end with confirming my SR number and “the technicians will contact you”. I dug up an old email when I had a similar issue and emailed the technicians directly. Again they are unaware of the issue logged (no record of the SR number). There is serious miscommunication in the company. The call centre has no direct way of contacting technicians … no wonder all the issues.

By the way: I physically went to the vodacom shop in Paarl Mall to report the issue. While the salesperson took my situation seriously, the fiber consultant present in the shop never engaged with me ever when he was consulted about the issue - even with being in view of one another and deliberately avoiding eye contact. All he did was convey a message to “call the call centre”. Now…I would not be here if the approach worked, sir…

I service 4 hospitals with diagnostic imaging…without connection I cannot work…