JE
Jonathan E

1 reviews | Active since Aug 2015

06 Aug 2020, 18:30

Vodacom Fiber

Over the past few years Vodacom Fiber 'has' been good, however this year has been a total waste of my time and money.

Connection constantly dropping, as I work from home and have a lot of work programs running its extremely unproductive to constantly have to restart programs and instances throughout the day.

Internet speeds. Upload and download combined I am getting around 60% of what I am actually paying for, as I utilize both upload and download a lot for work, it delays a lot of my work. Wonder how they'd feel if I started paying them 60% of what I should pay...

Their support center is relatively friendly however they don't seem to actually fix any of my above mentioned issues. My issues just get processed and handed over to someone else, and nothing gets resolved. I've spent a few hours over the last few weeks trying to resolve my/their issues and over 3 weeks later, I am still stuck with the same issues. Emails containing speedtest results / hour long support calls, I understand companies have down time, but this is getting ridiculous.

Whilst typing this review, my internet has cut out over 10 times... Think I should start looking for another ISP...

0
Replies (2)
Vodacom
Vodacom's reply07 Aug 2020, 07:25
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
JE
Jonathan E's update07 Aug 2020, 09:09
Reviewer Update
Thank you, however I never received the LAN speed test email, I had to call back again and then I only received it.

I sent through my speed test results yesterday at around 14:00. From that point onwards I couldnt complete any of my work as my internet was constantly dropping.

I understand someone is attempting to resolve my issues, this has however taken weeks to get to this point. I have a few other SR numbers of the same issues which still haven't been resolved. Just don't understand why it has to be drawn out like this, would be wonderful if I could submit one ticket and that ticket gets resolved in a week, I'd be happy...