Vodacom fibber

Hi about a week ago i left a complaint about Vodacom fibber thinking their servers can't get worst from there but surprises surprises they did so they made an appointment to fix our fibber they told us it is a router problem and they need to exchange our router all good so they left to go get a new router which Vodacom refuse to give then they said they needed a SR number and we don't have one but we do it like they are deliberately trying to not help us we keep phoning we keep on asking for them to fix it and they just don't they keep on telling as some one will contact us the will keep us updated and they don't this is the second week we are going without internet and wee need to keep buying date which is costing as a lot of unnecessary extra money , they say there is an SR number for opened for our account to credit the days our internet was not working but there no feedback on that. I would really like this mater to be resolved ASAP. I at the point that i want to cancel my internet with Vodacom, I can't deal with the bad service any more and they are clearly not able to provide the service we where promised the day we resigned contract with one of Vodacom's reps.