Vodacom Fibber

I will not recommend Vodacom to anyone, we made the worst mistake to resign with them. Our new fibber line was installed on Wednesday the 18th of November 2020 our line went down on the 19th of November 2020, we phoned Vodacom that told us it is an area outage which turned out to be a lie everyone around us had internet we kept on phoning Vodacom regarding this they told us every time they will open a ticked turns out the never did this only on Friday night a ticked was logged SR*** so we phoned again on Saturday morning and go helped by a very rude consulted that we dropped the call because of him and I could clearly see he was not planning on helping so we phoned again they told us a technician was assist to this but they don't work over weekends and we will be helped on Monday they will contact us they never did so we phoned 3 times to find out what's happening no one was helping us with our line that down they kept telling us someone will contact us, so today we on the 24th of November we phoned again about 3 times still no answers they keep on telling us the matter been escalated and someone will contact us still nothing has happened regarding this I asked to dispute the bill who can they expect us to pay for a serves we are not getting they said they will log a ticked with the billing the department but the ticked is not logged, I'm currently working from home as for I'm on maternity leave and now I have to buy data from Vodacom everyday and still they will be expecting us to pay the Internet bill this month when we where unable to use it and had to buy date. We still have no answers about our fibber line its is the worst and most unprofessional serves I have ever experienced in my life. Hoping someone will help us to get this matter resolved.