HK
Hennie K
1 reviews | Active since Feb 2011
24 Feb 2021, 17:38
Vodacom -
I have signed up 20 data lines. I already had sim cards (prepaid) which were migrated to the new contracts. The lady was very helpful in the beginning and I suppose eagerness. She insure med there will be no connection fees. A lie. Her name is Amanada Ragaih. Since then I bombard her with request for the credits. Every time she informed me she has escalated the issue. She said she has no contact details for me to contact. Her response is either "Escalate the issue", Ask the department to call you". It is now 6 months and I am still awaiting the credits. I am on the verge to stop my complete debit order until such time the issue is resolved. Once the contract is signed, there is no after sales ervice.
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Replies (1)Vodacom's replyOfficial
25 Feb 2021, 07:35Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Feb 2021, 07:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
