Vodacom *****

I’m very disappointed with Vodacom with regards to their handling of my ***** dispute. Not only am I a victim of ***** due to your poor security systems but the issue keeps resurfacing although I had been assured that it will no longer happen. At the end of February, after a deduction of R2200, I learnt that my details were *****ulently used to take a smart phone after my existing contract was up for renewal. I was told by the call center agent that it does sometime happen that the information shared with call centers , my personal info, is used to take *****ulent contracts. I filed a dispute and before the matter was resolved another debit of R3300 went off. By the beginning of the current month, the monies were returned but the issue has still not been resolved as the debt order went off again, I have done a swim swap but still have no control of my sim. I did open a case of ***** last month with SAPS.

If this matter isn’t resolved with urgency & my account refunded I will have to explore my legal options as it it Vodacom who allowed the misuse of my personal information.

I don’t desire to do business with you guys ever again & will be cutting ties with you guys after this is done.