Vodacom - Festival Mall - Kempton Park

I purchased a cell phone "contract" 13 July from Vodacom _ Festival Mall from the consultant. I received two phones and I was told that it was a two for one deal. Went back 3 days after to enquire and double check the purchase but nobody was able to assist. Continued to go back several times after that but still no assistence. The last communication was with the manager, there was no resolution because she said she would be willing for me to pay a cost price for the one phone and would be able to take back the sealed phone. I explained that I could not afford a payment OF R3000 the spot I proceeded to call the Vodacom customer service and eventually I got given a ref *** I was told that Vodacom _Festival Mall has not escalated the matter and it will take time for this issue to be resolved at my own expense Money is still being debited from my account despite this ongoing issue, I can't even receive calls and messages from the phone. I can only use WA, This effects my business since I am self employed and a pensioner.

The Vodacom service from Festival Mall branch has been pathetic and not useful at all, purely just bad service.

To reitateate money is still going off my account as this issue is pending, very disappointed

I'd appreciate a solution to this matter.