Vodacom fees…

So disappointed in Vodacom, and surprised at the fee charged for a missed debit order. On a contract for R169 a penalty fee of just over R100… no other company I know does that without first giving an opportunity to either do an EFT or arrange another debit date. No correspondence sent to advise of debit fee the following month. R444.06 debited without any notice at all. The first time in 14 months that money wasn’t available due to another company debiting after contract was cancelled… an honest mistake and out of my control but still no reasonable correspondence from Vodacom.