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Sarel N

1 reviews | Active since Mar 2024

03 Mar 2024, 05:51

VODACOM feels nothing for their long time clients!

I have signed a contract with (VODACOM) on 29 November 2023 an extension to my old contract Vip red 40 gig unlimited airtime (at the Brooklyn mall outlet) I did not need a handset they suggested I take the Black Friday deal of R 999.00 I signed the contract and paid R 150 that is still with the consultant! From then till now my contract is still not activated and I am still paying R3000 odd per month after three months! I have spoken to managers,AR,consultants, a manager called Gift (and they all talk to the Back Office and will give me feedback in 24 hours that never happens! (It sounds like the Back Office is something like Wilgenhof residence some secretive dark room) Bottom line they are *****ing R2300 per month from me now for three months!!!! And this is a JSE listed company?? SJ Naude

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Replies (6)
Vodacom
Vodacom's reply03 Mar 2024, 23:38
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
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Sarel N's update04 Mar 2024, 09:41
Reviewer Update
Let see if they respond!!!
Easy to respond via AI!!!
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Sarel N's update05 Mar 2024, 10:50
Reviewer Update
I got a call from Olivia yesterday and she is dealing with my problem hope to here from her today!
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Sarel N's update05 Mar 2024, 18:54
Reviewer Update
Did not get any feedback from Olivia lets hope tomorrow my nightmare might come to an end!!
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Sarel N's update07 Mar 2024, 19:52
Reviewer Update
Stil not any feedback from Vadacom!
3 Months and 10 days to get a contract sorted out!
This is a JSE listed company!!!!
Not a lot you can do, nobody takes responsibility you can't stop your dt order then your line gets closed.


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Sarel N's update13 Mar 2024, 12:53
Reviewer Update
Now 6 days later, told me there was some action on my problem not a word after like normal!