Vodacom feels nothing for the customer

On Vryday the 10th dec 2021 i phone Vodacom due to Router being damaged. They sayd it would take 24-48 hours to logg a call. 0honed on monday they said the call was logged and that it wpuld take 48-72 hours for someone to phone and give a date to come replace the router. I received a service request SR*** number. Between thursday and vryday the 16-17 dec 2021 i phoned numerous times and on 4 different calls i have been told that it is escalated ans the supervisor will phone me in 30min to an hour. But still nobody phoned.

What this tells me is that vodacom feels nothing for the customer as long as they get their money. But they can breach contract as they like.