Vodacom feels like I'm dealing with Goverment

I have waited almost a month for a credit of R1k to be paid into my Personal Bank account. (data overcharged on the month of December & credit approved) 3 SR's and a dispute later & still every time I phone the various departments I either get given another story that I should wait 7 more days or get transferred to another department. I feel like I am dealing with a government institution as the service is at it's lowest level and I'm not getting paid. I have taken matters into my own hands by stopping all debit orders of my various accounts until I get my credit paid to me. I will refuse payment of all accounts until you pay me. I will also be moving all my accounts to CellC due to your organizations incompetence.