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Heidi F

1 reviews | Active since Aug 2012

22 Jan 2021, 09:18

VODACOM: FEEL ASHAMED, EXTREMELY ASHAMED!

OCT 2021 WILL BE 2 YEARS IN BEGGING VODACOM TO CORRECT THE MISTAKE OF UPGRADING A WRONG NUMBER OF A MOBILE NOT EXISTING ANYMORE. THEY HAVE BEEN *****ING MONEY FROM ME MONTHLY, AND I HAVE DOZENS OF EMAILS AND WHATSAPP MESSAGES TO PROVE THAT. HOURS AND HOURS TO COSTUMER CARE CAME TO NOTHING!! MY MONTHLY ACCOUNT OF ALL MY CONTRACTS IS OVER R 4000 A MONTH AND THE DEBIT ORDER WAS ALWAYS SUCCESSFULL. (ABOUT 18-20YEARS) THE AREA MANAGERSS OF JEFFREYSBAY AND BAYWESTMALL KNOW ABOUT THEIR MISTAKE AND ALSO KNOW THAT THERE IS NO ACTIVITY ON ***AND HAVE CONFIRMED IT , BUT SHE THROWS HER HANDS IN THE AIR! I HAVE THREATENED WITH MY LAYWER AND THAT VODACOM WILL BE RESPOSIBILE FOR THE LEGAL FEES, BUT YOU KNOW WHAT, THEY DONT GIVE A F***. THE WORST IS:THEY DO NOT HAVE A SIGNED CONTRACT TO PROVE THAT THIS DEAL HAPPENED IN 2019!! THAT WAS ALSO CONFIRMED! ABSOLUTELY DISGUSTING VODACOM, AND THANK ME FOR PATIENCE IN ONLY REPORTING THIS ON HELLOPETER NOW!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply22 Jan 2021, 10:42
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
HF
Heidi F's update08 Feb 2021, 10:25
Reviewer Update
NO CONTRACT WAS SEND!!! THIS I WILL STATE THIS UNDER OATH OR AN AFFIDAVIT! ONLY A QUOTE WAS SENT BY VODACOM. IF THIS ISSUE WAS SOLVED WHY DO YOU KEEP ON DEBITING MY ACCOUNT WITH R893.99, MONTHLY. SURELY YOU CAN SEE FROM YOUR SIDE THAT THERE IS NO ACTIVITY ON THIS SIM CARD, THAT IS WHY I THOUGHT IT WAS *****! WITH THE SERVICE REQUEST ***, VODACOM ADMITTED THAT I WILL RECEIVE A EMAIL IN EXPLAINING THAT THE DIFFERENCE IF THE TOTAL OF A HANDSET AND AIRTIME/DATA PACKAGE WILL BE REFUNDED TO ME! THAT EMAIL WAS NOT SENT. THIS INITIAL CONTRACT WAS NOT SIGNED BY ME AT BAYWESTMALL SEPT 2019. VODACOM BAYWESTMALL HAS NO PROOF OF A CONTRACT!! PLEASE CAN ANY ONE WITH LEGAL KNOWLEDGE EXPLAIN TO ME IF THIS WHOLE CONTRACT SHOULD BE REGARDED AS VOID?THIS MEANS R 893.99 X 17MONTHS = R15 197.83, SO FAR!