JB
Johan B
1 reviews | Active since Jan 2018
16 Jan 2018, 08:34
Vodacom feedback
I complained to Vodacom about a charge on my bill.
They rep**** with an SMS saying my query has been resolved, I must log into My Vodacom: The charge is still there, no other information.
They then responded to my review on Hellopeter saying they have sent me an SMS !!
They do no want to deal with my problem and are sidestepping my complaint.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
16 Jan 2018, 10:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Jan 2018, 10:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
JB
Johan B's updateReviewer Update
16 Jan 2018, 11:38Hi
If I am not refunded, I will go to a Police Station and lay a charge of theft. I am aware of the lawsuit by William Douglas.
Best Regards
JB
Johan B's update16 Jan 2018, 11:38
Reviewer Update
Hi
If I am not refunded, I will go to a Police Station and lay a charge of theft. I am aware of the lawsuit by William Douglas.
Best Regards