Vodacom - Fed Up with Terrible After-Contract Service Delivery

A few months ago we signed a new contract with Vodacom for an uncapped contract with a router and everything.

A month ago we received an email that the uncapped contract would be amended to a light capped service. Since we work from home, this is unacceptable. We received an email yesterday from Vodacom saying that we are within our rights to cancel the contract before a certain date.

So we phoned the call center and a very rude woman refused to cancel our contract and referred us to the branch in Bloemfontein. When we went to the Vodacom branch in Bloemfontein, we were not assisted and told to phone the call center again.

We were initially actually worried about opening the contract for all of the above reasons and constantly worry about service delivery since we have been with Vodacom for 10-plus years.

Moral of the story and review, rather use another service provider and do not utilize Vodacom as a service provider since the employees have excuses and the staff are unhelpful, rude and ***********.