VODACOM

I have sent cancellation notice of my business fibre account to Vodacom on 23 July 2025. Advised to call a number, i did so, i was then advised to email to the cancellation address, i did so. I was then told to call in. I have sent numerous email and call and to date the account has still not been terminated. I went to the store that i opened the contract, they advised me to call the number which i have already called!! How hard can it be to cancel a contract??????