EM
Enver M
1 reviews | Active since Feb 2013
01 Dec 2023, 15:28
Vodacom
I am currently trying to take out a contract. I have been to Sandton City store over several days spending multple hours at the store. I was informed that my account was flagged as *****. I explained that earlier in the year someone opened an account in my name. This account was cancelled but the flag remained against my name. I contact multiple people in Vodacom with no resolution. To date I am still trying to take out a contract, but I am not allowed to due to the ***** flag. I have not been able to find anyone in Vodacom who can assist me. The service has been atrocious.
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Replies (5)
Vodacom's replyOfficial
04 Dec 2023, 09:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards,Vodacom Consumer Website Team
Vodacom's reply04 Dec 2023, 09:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards,Vodacom Consumer Website Team
EM
Enver M's updateReviewer Update
06 Dec 2023, 08:07HI, please call me again, did not see a call come through, I went to Vodaworld to try and get the matter resolved and awaiting feedback. I still cannot take out a contract and the deal is ending today, my sons really wanted to PS5 deal. This is now over 2 weeks back and forth with no resolution. Now the lady at Vodaworld told me that if the matter is not sorted I will lose the deal as it expires today. I explained that I app**** for the deal 2 weeks ago and that they need to honor the deal. It had cost me money everytime I have to drive to Vodaworld and Sadnton City which is now atleast 6 times. What do I tell my son now. Please I am desperate, please help.
EM
Enver M's update06 Dec 2023, 08:07
Reviewer Update
HI, please call me again, did not see a call come through, I went to Vodaworld to try and get the matter resolved and awaiting feedback. I still cannot take out a contract and the deal is ending today, my sons really wanted to PS5 deal. This is now over 2 weeks back and forth with no resolution. Now the lady at Vodaworld told me that if the matter is not sorted I will lose the deal as it expires today. I explained that I app**** for the deal 2 weeks ago and that they need to honor the deal. It had cost me money everytime I have to drive to Vodaworld and Sadnton City which is now atleast 6 times. What do I tell my son now. Please I am desperate, please help.
EM
Enver M's updateReviewer Update
06 Dec 2023, 10:34Hi, I received a call form Vodacom and as I answered the call dropped. I am yet to speak to someone, please call me urgently
EM
Enver M's update06 Dec 2023, 10:34
Reviewer Update
Hi, I received a call form Vodacom and as I answered the call dropped. I am yet to speak to someone, please call me urgently
EM
Enver M's updateReviewer Update
06 Dec 2023, 11:36Hello, my deal is going to expire today, I need someone to call me please
EM
Enver M's update06 Dec 2023, 11:36
Reviewer Update
Hello, my deal is going to expire today, I need someone to call me please
EM
Enver M's updateReviewer Update
06 Dec 2023, 13:23what is the purpose of Hellopeter, still waiting for someone to call me
EM
Enver M's update06 Dec 2023, 13:23
Reviewer Update
what is the purpose of Hellopeter, still waiting for someone to call me