Vodacom

8!days later no response

I want lay a complain against Zanele Morena Team leaders @ Subcriber collection Never cared to even call. For the record ,Out of respect to the popi act I withheld their surnames

Secondly My account was head over because of telly man “ automated system send the notification to a number that was suspended. Hence I’m questioning procedural fairness.

Audi alteram partem It’s basic right protect by our constitution, unfortunately I wasn’t afforded the courtesy.

Automated feed from Vodacom with ref number : After I sent a formal email . Pls refer below Good day

“Thank you for your e-mail communication received. Your reference number is EC-1EMQ-16ALWW.

We endeavor to resolve all e-mail queries within 3 working days. Our office hours are from 8am to 5pm, Mondays to Fridays (excluding public holidays). Requests and calls are processed during these hours only. To follow up on your request please reply to us by quoting your reference number in the email subject line.

Kind Regards Vodacom Legal Collections Team

[cid:vodacomlogo]

-----Original Message----- *** Subject:Fwd: Vodacom Invoices and Statements ? I***

Sent from my iPhone

Begin forwarded message:

From: Sir Gomolemo Sepeng <***> Date: 10 October 2022 at 07:08:03 SAST To: *** Subject: Fwd: Vodacom Invoices and Statements – I***

Good day I called in on Friday I was informed that the account in question has been referred to legal.I would like to highlight a few import facts which are factual correct.

1.Due to Covid my business was severely affect.Notified Vodacom made a payment arrangements,subsequently paid .when wanted to pay the arrangements was cancelled because the contract was reinstated. I could receive and make calls. Due to the request to migrate to prepaid.

Please note my call logs made on may/April . For the record I called on daily basis .

2.My account was frozen /billing stoped which I appreciated the gusture.

3. In may a requested was made for the number ….. to be migrated to prepaid.The Rational was I have invoices to be paid by clients and how was I going to conduct business in order to pay my Vodacom account .

4.When the Account was handed over I wasn’t informed or warned of such a move. With the greatest of respect I’m “questioning procedural fairness “

5.I have been a loyal Vodacom client from my days at varsity 2003. Please refer to the records and payment profile I never defaulted once. And yes I equally understand Vodacom is not and NGO profit and contractual agreements has to be made.

6 My last billing was R5800 which I intended on paying it off . The external legal party wants me to pay R700 recovery fees. I’m making a PLE on 2 grounds A.) Loyal Vodacom client for more than 20 yrs with a good payment profile prior to Covid. B) I have to recover my outstanding invoices on the number ……. I’m in a incommunicado status as a result of the number suspended.

7 It is against the same back ground that I propose the following C) the whole outstanding amount to be paid in full with Vodacom R5800 and the contract reinstated. D) R700 to be paid in full external party / recovery fess

I plead that the matter being look into and especially the call logs plus confirmation that ……. was converted to prepaid which was never successful.With the above mentioned settlement should I default once the agreement should be cancelled. I make this proposal because I’m appreciate the service I received for more than 20 yrs .

I await a favourable response. I remain resolute 💯 in order to resolve this pressing matter Best regards Gomolemo Sepeng

Issued without prejudice Sent from my iPhone

Begin forwarded message:

From: Vodacom <***> Date: 13 July 2022 at 19:54:52 SAST To: *** Subject: Vodacom Invoices and Statements – I***