VODACOM!

What pathetic service from Vodacom....it doesn't matter how many calls you make to sort an issue out, it just doesn't happen. So I was offered a "contract" for R90 a month which will include 2G data. This was Dec/Jan. Please note that I was informed the call I recorded!!!

Well, come end of Jan 2020 my account is debited with R440! Trying to get hold of someone at Vodacom is a mission in itself! So I go and reverse the amount hoping that will get Vodacom to phone me...only calls I receive are voice recorded!

Eventually I get through and after explaining my issues I get put through to one consultant after the other. At last I am "assisted" as they have now logged a query. A week later still nothing sorted. Phone again and have to go through the whole process AGAIN! Then some bright spark actually gets hold of the consultant who originally sorted this so-called contract and miraculously he phoned me with the excuse there was an issue with the system on the day! He promised to have the issue resolved within the week and will be in contact with me....

Well 2 weeks later still nothing has been done and....jip....you guessed it....my line has been suspended.

So this morning I try phoning and when a consultant answers there is this continuous loud laughter in my ear and I get ignored! So I try phoning again but can you believe I get a call back....

So once AGAIN I have to explain the whole issue and now I'm told I am going to be put on a conference call with another department who has access to the recorded conversation....so Kippy her holds the line only to be cut off!

Now how the hell does Vodacom operate? They're quick to take your money but getting any kind of service out of this place in non existant!!!

PATHETIC PATHETIC PATHETIC!!!!!!