VODACOM *****

My name is Vimbai Hungwe and i am a Vodacom customer but i would like to lodge a complaint against Vodacom. I have 2 contracts with them with the following numbers: *** and a newly upgraded contract *** Vodacom is *****ing mobile customers. They are billing me over 697 rands for purchase of music on my contract. I did not take out the contract with that facility. When i called CUSTOMER CARE to find out why my bill had shot up by 697 rands i was told that it was because of the music purchasing facility. I asked for it to be removed from my contract and cap it to 0 rands. I was assured that it had been done and i was not going to be charged anymore. This month again they charged another 697 on my contract and went further to debit the amount without my consent. Also, i have not been receiving my monthly bills, all they do is debit whatever amount from my account.Please may you help me investigate the matter and Vodacom should stick to charging for the agreed contract and no de***** me as a consumer.