Vodacom - Favours dysfunction over function and is shocking to deal with

Vodacom is messing me around. After speaking to the CEO's office, making a promise to pay with the Bot and speaking to collections, my lines were disconnected. Each department and my statement are reflecting different amounts YET I am the one in the wrong.

I had 3 Collections agents claim they were going to reconnect my lines. I am still waiting.

The consultants are great but Vodacom, as a company, is shocking to deal with. I do not know what other route I can go for reconnection.

I will likely change service providers because of this, so VODACOM PLEASE CALL ME BACK TO SORT THIS OUT!

Andrea