Vodacom Faulty Tower - No coverage 7 days

We are a service provider to Vodacom. Our client in Delmas uses Vodacom as their last mile for internet, their cameras, and their VOIP. Vodacom has been down in the Delmas area since the 05.07.2018. Despite receiving daily updates and a commitment from Vodacom that the fault had been localized and would be restored last night, my client is still down. I have not received any update and the 2nd line support person is not in today and NO ONE else can give me any update. SR869470 was the call logged for this on the 05.07.2018. Our accounts manager has yet to call me to give me any level of service.... In the mean time we have had to install an alternative network at the client and this is costing us unnecessary money. We need urgent intervention here to understand how and when this problem will be resolved