Vodacom fault and and bad managment

I requested Covid-19 relief from Vodacom, I was given an email address "***" to send my detail to, which I did and someone came back and gave me a few options one of which was converting my contract to top-up for 2 months thereafter reverting back to my original contract and extending my contract period with 2 months, but last month I was debited the full amount and it was unable to go this month I was debited again but with interest.