Vodacom falsely put a missed payment for October 2025 in my credit record

Vodacom falsely submitted a missed contract payment for October 2025 to Credit Bureau under my name. I have since disputed this and Vodacom called and advised they're escalating my matter and will provide feedback. Reference number that was provided is *** no one has ever called there. I sent my dispute to Experian and their response was "Vodacom needs to send Experian an instruction to delete the missed payment and Vodacom knows the procedure". The consultant from Vodacom had said there is nowhere on their system where it shows a missed payment and I still don't understand why this is not removed on my name. Vodacom is tarnishing my good credit history and this will affect me big time. What i don't understand is why is it easy for Vodacom to lie when i'm cutting ties with them yet difficult to remove the lie they put about me. This is really frustrating.