RN
Refilwe N
1 reviews | Active since Oct 2013
23 Apr 2020, 13:11
Vodacom falsely insured my phone
Vodacom Insurance Company has not insured my mobile device .
Purchased an iPhone 11 Pro Max gold on the 20 Feb 2020 , had it insured at Canal Walk on the 24 Feb 2020. My first debit order was suppose to take place on the 25 March 2020 but had not. Called them today to do a follow up as I couldn’t go to the store due to lock down and work reasons.
I’m now being informed by a call centre agent that my phone is not insured and that I need a email which was not sent to me by the consultant at Canal Walk branch. I’m a only left with a copy of the contract and a device that is not insured .
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Replies (2)
Vodacom's replyOfficial
23 Apr 2020, 13:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Apr 2020, 13:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RN
Refilwe N's updateReviewer Update
23 Apr 2020, 16:16Goodness ! I still haven’t been assisted. Instead their call centre agents have been giving me the go around and constantly placing me on hold for the past 2 and a half hours.
They have requested for the original copy of the contract yet is with their agent at the Canala Walk store as I was only given a copy of it and sent it off to (***)
I wont be giving up until I’m assisted , even if it means I have to dedicate my entire day to calling them I will most certainly do that . The company needs to ensure that they train their staff and get people who are willing to assist.
They have requested for the original copy of the contract yet is with their agent at the Canala Walk store as I was only given a copy of it and sent it off to (***)
I wont be giving up until I’m assisted , even if it means I have to dedicate my entire day to calling them I will most certainly do that . The company needs to ensure that they train their staff and get people who are willing to assist.
RN
Refilwe N's update23 Apr 2020, 16:16
Reviewer Update
Goodness ! I still haven’t been assisted. Instead their call centre agents have been giving me the go around and constantly placing me on hold for the past 2 and a half hours.
They have requested for the original copy of the contract yet is with their agent at the Canala Walk store as I was only given a copy of it and sent it off to (***)
I wont be giving up until I’m assisted , even if it means I have to dedicate my entire day to calling them I will most certainly do that . The company needs to ensure that they train their staff and get people who are willing to assist.
They have requested for the original copy of the contract yet is with their agent at the Canala Walk store as I was only given a copy of it and sent it off to (***)
I wont be giving up until I’m assisted , even if it means I have to dedicate my entire day to calling them I will most certainly do that . The company needs to ensure that they train their staff and get people who are willing to assist.